KIVO Brand Return & Exchange Policy
At KIVO we strive to provide a seamless shopping experience and ensure customer satisfaction. Therefore, we have established a clear and fair return and exchange policy:
✅ Order Inspection Upon Delivery
Customers can inspect their order upon delivery with the courier for 10 minutes to ensure the product’s quality and accuracy.
✅ Full or Partial Returns
– If there is an error in size caused by KIVO or a manufacturing defect, customers have the right to exchange or return the product at no additional cost.
– Customers can return part of their order at the time of delivery only.
– If the entire order is returned for any other reason, the customer will bear the full shipping cost
✅ Handling Incorrect Size Selection
If a customer chooses the wrong size the issue will be resolved amicably but the customer is not entitled to a return However, a size exchange can be arranged on a goodwill basis, but it is not mandatory by KIVO
❌ Non-Returnable & Non-Exchangeable Items
Products cannot be returned or exchanged once the order is received and the courier has left the customer’s location.
At KIVOwe value your trust and strive to provide high-quality products and exceptional service
For further inquiries, please contact KIVO Customer Service for assistance!l